Have questions? We're here to help! Reach out to our dedicated support team for assistance with trading, accounts, or partnership opportunities.
Quick Support Tip
For fastest response, please include your account ID in your message and provide specific details about your issue.
Find quick answers to common questions about our support services and contact methods.
Our support team typically responds within 24 hours during business days. For urgent matters, please use our phone support line which is available 24/7 for emergency issues related to account security or critical trading problems.
Please include your account ID, the specific issue you're experiencing, steps you've already taken to resolve it, and any relevant screenshots. This helps our team address your concern more efficiently and provide a quicker resolution.
Yes! Our support team can assist you in English, Spanish, French, and Mandarin Chinese. Please specify your preferred language in your initial contact, and we'll ensure you're connected with a support agent who speaks your language.
If you feel your issue hasn't been resolved satisfactorily, please request escalation to a senior support specialist or manager. You can also email our escalation team directly at escalation@tradematrix.us for priority review of your case.